Shipping policy

At Union Mercato, we are committed to delivering your orders as quickly and reliably as possible. Our shipping policy is designed to provide full transparency regarding delivery times, costs, and conditions.

🌍 Shipping Coverage

  • We ship to most countries worldwide.

  • Please note that delivery times and shipping costs may vary depending on the destination country.

  • Certain regions may be subject to customs duties, import taxes, or additional fees, which are the sole responsibility of the customer.

⏱️ Estimated Delivery Times

  • Standard International Delivery: 7–14 business days from the dispatch date.

  • Processing time for orders is typically 1–3 business days before shipment.

  • Please note that delivery times are estimates only and may vary due to factors beyond our control (e.g., customs clearance, local courier delays, peak holiday seasons).

📦 Shipping Carriers

We work with a network of trusted logistics partners to ensure reliable and trackable shipping, including:

  • YunExpress

  • Other international courier partners, selected depending on the shipping destination.

A tracking code will be provided by email as soon as the shipping label is generated.

💰 Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery country.

  • We occasionally offer free shipping promotions, which may vary by country or order value. These will be clearly displayed during checkout.

⚠️ Customs & Duties

  • International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

  • Any import duties, taxes, or fees charged by the destination country are the responsibility of the customer.

❗ Order Issues & Delays

  • If your package has not arrived within the estimated timeframe, please contact our support team at support@unionmercato.com with your order number and tracking information.

  • While we cannot guarantee delivery dates due to customs and third-party courier factors, we will do our best to assist and resolve shipping issues.

ℹ️ Customer Support

For any shipping-related inquiries, please contact us:
📩 support@unionmercato.com
📞 +1 (646) 980-4123